Return, Refund & Cancellation Policy

Transparent, fair and legally compliant policies for all digital services, government registrations, and documentation assistance provided by ASLI FORM

Consumer Protection Act 2019

IT Act 2000 Compliant

RBI Payment Guidelines

GST Compliant

Critical Notice: Service-Based Business Policies

Important: ASLI FORM is a digital services platform providing government registration assistance, documentation services, and digital solutions. Unlike physical products, many of our services involve third-party government fees, professional expertise, and customized work which are non-refundable once initiated or completed.

Key Distinction: Refund eligibility depends entirely on the stage of service completion. Services already processed with government authorities, third-party portals, or where customized documentation has been delivered, cannot be refunded. Please read each section carefully before availing any service.

Parent Brand: ASLI FORM is powered by Shudh Desi Taste, a registered business entity with valid GST, MSME, and FSSAI licenses. All transactions are processed through our authorized payment gateways in compliance with RBI guidelines.

1. Introduction & Scope of Policy

Policy Applicability

This Return, Refund & Cancellation Policy ("Policy") governs all services availed through ASLI FORM (https://asliform.in), a digital services platform powered by Shudh Desi Taste. By using our services, you expressly agree to be bound by this Policy.

Services Covered Under This Policy

Government Registrations

PAN Card (New, Correction, Reissue)
GST Registration & Filing
Udyam / MSME Registration
FSSAI License (Basic, State, Central)
IEC, GeM, Startup India
EPFO, ESIC, Labour Registration
Shop & Establishment, Trade License
TAN, DSC, Professional Tax

Documentation Services

Resume, CV, Cover Letter Writing
SOP, LOR, Personal Statement
Affidavit, Legal Notice Drafting
Rent Agreement, Partnership Deed
NDA, NOC, Authorization Letters
Business Plan Preparation
Employment & Offer Letters
All customized document drafting

Education & Job Services

Scholarship Form Filling
University/College Admissions
Education Loan Documentation
SSC, UPSC, Railway Form Filling
Banking, Defence, Police Forms
Admit Card, Result Assistance
OTR Registration Support
Document Upload Assistance

Digital & Business Services

Domain Registration & Hosting
Website Design & Development
Google Business Profile Setup
SEO, Analytics, Search Console
Social Media Account Setup
Payment Gateway Integration
Vendor/Tender Registration
Business Email & SSL Setup

Important Legal Disclaimer

ASLI FORM is a facilitation platform and not a government authority. We provide professional assistance in filling forms, preparing documents, and processing applications on your behalf. Final approval, rejection, or delays are solely at the discretion of respective government authorities and cannot be guaranteed by us. We are not liable for decisions made by government bodies, banks, educational institutions, or any third-party entities.

2. Refund Eligibility by Service Category

Refund eligibility varies significantly based on the nature of service. Below is a comprehensive classification of all our service categories with their specific refund terms.

Strictly Non-Refundable Services

Once initiated or delivered, these services cannot be refunded under any circumstances:

Government fees paid to authorities (PAN, GST, FSSAI, etc.)
Third-party portal charges (NSDL, UTIITSL, MCA, etc.)
Customized document drafting (Resume, SOP, Affidavit, etc.)
Completed registration certificates delivered
Domain names already registered
Hosting services already activated
SSL certificates issued
Digital Signature Certificates (DSC) issued
Website designs delivered to client
Free tools and calculators (no payment involved)

Reason: These involve irreversible third-party costs, professional time, or customized intellectual work that cannot be returned or reused.

Partially Refundable Services

Service charges (excluding government/third-party fees) may be refunded subject to conditions:

Before work starts: 100% of service charge refunded
Work in progress (under 25%): 70% of service charge
Work in progress (25-50%): 50% of service charge
Work in progress (50-75%): 25% of service charge
Work completed over 75%: No refund
Government fees never refunded
Processing/administrative fees of ₹99-₹249 deducted

Applies to: Documentation services, form filling assistance, business profile creation, consultation services.

Fully Refundable Services

100% refund (including government fees) applicable only in these specific cases:

Technical failure on our platform preventing service delivery
Duplicate payment received (extra amount refunded)
Service not initiated within 7 working days of payment
Government authority rejects due to our documentation error
Service explicitly marked as "Money-Back Guarantee"
Payment fraud or unauthorized transaction (with proof)
Service cancelled by ASLI FORM due to ineligibility

Refund processed within 5-7 working days to original payment method after verification.

Detailed Service-Wise Refund Matrix

Service Category	Govt. Fees Refund	Service Charge Refund	Cancellation Window	Conditions
PAN Card Services	Non-refundable once applied	100% if cancelled before submission	Within 2 hours of payment	Application not yet submitted to NSDL/UTIITSL
GST Registration	Non-refundable (govt. fee)	Partial (50%) if application pending	Within 24 hours of payment	ARN not yet generated
FSSAI License	Non-refundable (govt. fee)	Partial if under process	Within 24 hours	Application not submitted to FoSCoS
Udyam / MSME	No govt. fee (free service)	100% if certificate not generated	Within 24 hours	Udyam number not yet issued
Documentation (Resume, SOP, etc.)	N/A	Non-refundable once delivered	Before work begins only	Customized work = no refund after delivery
Legal Drafting (Affidavit, Deed, etc.)	Notarization fees non-refundable	Non-refundable once drafted	Before drafting begins	Intellectual work cannot be returned
Form Filling (Jobs, Education)	Non-refundable once submitted	100% if form not submitted	Before final submission	Portal submission = no refund
Domain Registration	Non-refundable (registry fee)	Non-refundable once registered	Within 1 hour of payment	Domain not yet registered with registrar
Web Hosting	N/A	Prorated within 7 days	Within 7 days of activation	Minus setup fees and used period
Website Design	N/A	As per milestone completion	Before design starts	Customized work = non-refundable after delivery
Google Business Profile	N/A (free service)	100% if verification not done	Within 24 hours	Postcard/verification not initiated
DSC (Digital Signature)	Non-refundable once issued	Non-refundable after signing	Before video verification	Authority-issued certificate
Free Tools & Calculators	N/A	N/A (always free)	N/A	No payment involved

Universal Non-Refundable Clauses

Convenience Fees & GST: Payment gateway charges (2-3%) and GST (18%) are non-refundable in all cases
Third-Party Costs: Any fee paid to government, registry, certifying authority is non-refundable
Time-Bound Services: Reminder services, compliance calendars are non-refundable once activated
Success-Based Services: Services where outcome depends on government approval are non-refundable if application submitted
Consultation Services: Any advisory/consultation already delivered is non-refundable

3. Cancellation Policy

Cancellation Timeframes & Refund Implications

Service Stage	Cancellation Allowed	Refund Entitlement	Processing Time	Deductions
Payment Made, Not Started	Within 2 hours	100% refund	3-5 working days	Gateway charges only
Work Initiated (Under 25%)	Within 24 hours	70% of service charge	5-7 working days	Govt fees + admin fee ₹199
Work In Progress (25-50%)	Case-by-case	50% of service charge	7-10 working days	Govt fees + admin fee ₹249
Work In Progress (50-75%)	Exceptional cases only	25% of service charge	10-15 working days	All third-party costs
Work Completed (75%+)	Not allowed	No refund	N/A	N/A
Delivered to Customer	Not allowed	No refund	N/A	N/A
Submitted to Govt. Authority	Not allowed	No refund (govt fees lost)	N/A	Entire amount

Cancellation Process Timeline

Submit Cancellation Request

Method: Email cancellation@asliform.in or WhatsApp +91-7011993433

Required Information: Order ID, registered email/phone, reason for cancellation

Timeline: Must be within applicable cancellation window

Verification & Acknowledgment

Our Response: Within 12 hours (business days)

We Provide: Cancellation Reference Number, refund eligibility confirmation, expected timeline

Verification: Service stage assessment by our operations team

Refund Calculation & Approval

Timeline: Within 24 hours of acknowledgment

Calculation: Service charge minus deductions as per policy

Approval: Finance team reviews and approves refund amount

Refund Processing

Initiation: Within 24 hours of approval

Method: Original payment source only (RBI compliance)

Timeline to Account: 5-10 working days (bank dependent)

Confirmation & Closure

Notification: Email confirmation with transaction reference

Follow-up: If not received in 10 days, contact support

Closure: Ticket closed after successful refund

Cancellation Not Permitted

Services already submitted to government authorities
Customized documents already delivered to customer
Digital certificates (DSC, SSL) already issued
Domain names already registered with registries
Services explicitly marked as "Non-Cancellable" at time of booking
Bookings made during special offers/discounts (unless within 2 hours)
Third-party services where vendor has already been paid

4. Refund Processing Details

Refund Timeline by Payment Method (RBI Compliant)

Payment Method	Processing Time	Refund Method	Timeline to Account	Special Notes
Credit/Debit Card	3-5 business days	Original card only	5-10 business days	Bank-dependent; may appear in next statement
UPI (GPay, PhonePe, Paytm)	1-2 business days	Original UPI ID	Instant to 24 hours	Fastest refund method
Net Banking	3-5 business days	Original bank account	3-7 business days	NEFT/RTGS processing time
Wallets (Paytm, Amazon Pay)	1-2 business days	Original wallet	Instant to 48 hours	Wallet balance credited
Credit Card EMI	5-7 business days	Original card (EMI cancellation)	7-15 business days	Bank may charge foreclosure fees
COD (if applicable)	5-7 business days	Bank transfer (NEFT/IMPS)	3-5 days after transfer	Bank details required from customer

RBI Payment Security Compliance

All refunds are processed strictly as per Reserve Bank of India (RBI) guidelines:

Original Source Only: Refunds go back to the original payment method (no third-party transfers)
No Cash Refunds: Cash refunds are not provided under any circumstances
Auto-Refund for Failed Transactions: Failed payments are auto-reversed within 5 days by banks
PCI-DSS Compliant: All payment data is encrypted and secure
Audit Trail: Every refund has unique transaction ID for tracking

Deductions & Charges Applied

Mandatory Deductions

Payment Gateway Charges: 2-3% (non-refundable)
GST (18%): Already paid to government
Government Fees: PAN, GST, FSSAI, etc.
Third-Party Portal Fees: NSDL, MCA, etc.
Notarization/Stamp Duty: If applicable

Administrative Fees

Early Cancellation (2 hrs): ₹0 admin fee
Standard Cancellation: ₹99 processing fee
Partial Work Done: ₹199 processing fee
Complex Services: ₹249 processing fee
Bank Transfer Charges: ₹25 for NEFT/IMPS

Discount Reversal

Coupon Discounts: Reversed on cancellation
Bundle Offers: Entire bundle voided
Seasonal Offers: May not be re-availed
Loyalty Points: Adjusted proportionately
Referral Benefits: Reversed if applicable

5. Service-Specific Terms & Conditions

Government Registration Services

PAN, GST, FSSAI, Udyam & Other Registrations

Approval Not Guaranteed: Final approval rests with government authorities (Income Tax Dept, GSTN, FSSAI, MSME Ministry)
Rejection Due to Customer Info: If rejection occurs due to incorrect information provided by customer, no refund
Rejection Due to Our Error: If rejection due to our documentation error, full refund including govt fees
Delays Beyond Control: Government processing delays (30-90 days) are not grounds for refund
Document Verification: Customer must provide authentic documents; fake documents = service termination without refund + legal action
Post-Delivery Support: 30 days of free support included; after that charged separately

Documentation & Drafting Services

Resume, SOP, Affidavit, Agreements & Legal Drafts

Intellectual Property: Once delivered, documents become customer's property; no refund possible
Revision Policy: 2 free revisions within 7 days of delivery; additional revisions charged
Plagiarism Guarantee: 100% original content; if proven plagiarized, full refund + penalty
Legal Validity: Drafts are professionally prepared but legal enforceability depends on proper execution
Notarization: If notarization done, notarization fees non-refundable
Customization: Each document is customized; cannot be resold; hence non-refundable

Digital Services (Web, Domain, Hosting)

Websites, Domains, Hosting & Digital Solutions

Domain Names: Once registered with ICANN/registry, non-refundable (industry standard)
Web Hosting: 7-day money-back on annual plans; monthly plans non-refundable after activation
Website Design: Milestone-based; each approved milestone is non-refundable
SSL Certificates: Once issued by CA, non-refundable
Email Setup: Non-refundable once configured
SEO Services: Results not guaranteed; monthly retainers non-refundable
Third-Party Integrations: Payment gateways, WhatsApp API - vendor policies apply

Free Tools & Calculators

150+ Free Online Tools

Always Free: All unit converters, calculators, editors are 100% free
No Refund Applicable: Since no payment is involved
Accuracy Disclaimer: Tools provided as-is; verify critical calculations independently
No Liability: ASLI FORM not liable for decisions based on tool outputs
Availability: Tools may have downtime for maintenance; no compensation

Reminder & Management Services

GST Reminders, Compliance Calendar, Renewal Tracking

Subscription-Based: Monthly/annual plans non-refundable once activated
Prorated Refund: Annual plans may get prorated refund within 7 days
Missed Reminders: If we miss a reminder due to technical fault, service extended free
Customer Responsibility: Final compliance responsibility lies with customer
Data Retention: Data stored for 1 year after subscription ends

6. Exceptional Circumstances & Force Majeure

Force Majeure Events

ASLI FORM shall not be liable for any failure or delay in service delivery due to circumstances beyond our reasonable control, including but not limited to:

Government Actions

Changes in laws, regulations, or policies
Government portal downtime
Changes in fee structures by authorities
New documentation requirements
Regulatory investigations or orders

Technical Failures

Internet/telecom outages
Third-party service failures
Cyber attacks or data breaches
Power failures beyond our control
Natural disasters affecting infrastructure

Other Events

Pandemics, epidemics, lockdowns
Civil unrest, strikes, bandhs
War, terrorism, sabotage
Banking system failures
Any "Act of God" events

Resolution During Force Majeure

Service Extension: Service period extended by duration of delay
Alternative Delivery: We'll attempt alternative methods where possible
Pro-Rata Credit: For prolonged delays (30+ days), service credit offered
Mutual Cancellation: Either party may cancel without penalty if delay exceeds 60 days
Communication: Regular updates provided during force majeure events

Fraud Prevention & Misuse

Zero Tolerance Policy

ASLI FORM maintains strict zero-tolerance against fraud, misuse, and abuse of our refund policy:

Fake Documents: Submitting forged documents = immediate termination + legal action + no refund
Multiple Refund Claims: Claiming refund multiple times for same service = account ban
Chargeback Abuse: Filing false chargebacks with bank = legal action + blacklist
Identity Fraud: Using someone else's identity = FIR + no refund
Refund Policy Exploitation: Repeated cancellations = service denial
False Reviews for Refund: Threatening bad reviews for refund = no refund + legal notice

Legal Consequences: Such acts may result in civil and criminal proceedings under Indian Penal Code (IPC) sections 420 (cheating), 468 (forgery), 66D IT Act (cheating by personation).

7. Data Protection & Privacy Compliance

DPDP Act 2023 Compliance

ASLI FORM is fully compliant with the Digital Personal Data Protection (DPDP) Act, 2023 and IT Act, 2000. Your data is treated with utmost confidentiality.

Data Collection

Only necessary data collected for service delivery
Explicit consent obtained for all data processing
Purpose limitation strictly followed
Data minimization principle applied

Data Security

256-bit SSL encryption for all transactions
PCI-DSS compliant payment processing
Regular security audits and penetration testing
Secure data centers with ISO 27001 certification

Data Retention & Deletion

Data retained only as long as necessary
Post-service: 1 year retention for compliance
Right to erasure on request (subject to legal obligations)
Secure deletion protocols followed

Your Data Rights

As per DPDP Act 2023, you have the following rights regarding your personal data:

Right to Access: Know what data we hold about you
Right to Correction: Request correction of inaccurate data
Right to Erasure: Request deletion (subject to legal requirements)
Right to Grievance Redressal: Contact our Data Protection Officer
Right to Nominate: Nominate someone to act on your behalf

Data Protection Officer: dpo@asliform.in | +91-7011993433

8. Intellectual Property Rights

Customer Documents

Customized documents (resume, SOP, etc.) become customer's property after full payment
Customer can use, modify, distribute as they wish
ASLI FORM retains no rights after delivery
Templates remain ASLI FORM's IP

Website & Code

Website designs delivered = customer owns final design
Underlying code, frameworks, libraries = ASLI FORM's IP
Open-source components = respective licenses apply
Source code handover only if explicitly agreed

Tools & Calculators

All 150+ free tools = ASLI FORM's exclusive IP
Cannot be copied, reverse-engineered, or resold
Algorithms, formulas, code = proprietary
Violation = legal action under Copyright Act 1957

Copyright & Trademark Notice

ASLI FORM and the ASLI FORM logo are trademarks of Shudh Desi Taste. All content, designs, code, tools, and services on this platform are protected under:

Copyright Act, 1957 (India)
Trademarks Act, 1999 (India)
Information Technology Act, 2000 (India)
International copyright treaties (Berne Convention, WIPO)

Unauthorized use, reproduction, or distribution is strictly prohibited and will result in legal action.

9. Limitation of Liability & Indemnification

Limitation of Liability

To the maximum extent permitted by applicable Indian law:

Total Liability Cap: ASLI FORM's total liability shall not exceed the amount actually paid by customer for the specific service in question
Indirect Damages: Not liable for any indirect, incidental, special, consequential, or punitive damages
Loss of Profits: Not liable for loss of revenue, profits, business, or opportunities
Third-Party Actions: Not liable for actions/decisions of government authorities, banks, educational institutions
Data Loss: Not liable for data loss due to customer's failure to backup
Service Interruption: Not liable for temporary service unavailability

Customer Indemnification

By using our services, you agree to indemnify, defend, and hold harmless ASLI FORM, Shudh Desi Taste, their directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

Your Breach

Breach of this Policy or Terms of Service
Violation of any applicable laws
Infringement of third-party rights

Your Documents

Submission of false/forged documents
Misrepresentation of facts
Incorrect information provided

Your Actions

Misuse of our services or tools
Unauthorized access attempts
Any willful misconduct

10. Grievance Redressal Mechanism

Consumer Protection Act 2019 Compliance

In accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, ASLI FORM has appointed a dedicated Grievance Officer to address customer complaints promptly and fairly.

Grievance Officer Details

Grievance Officer

Name: Mr. Rahul Sharma

Designation: Nodal Grievance Officer

Email: grievance@asliform.in

Phone: +91-7011993433 (Ext. 102)

Hours: Mon-Sat, 10 AM – 6 PM IST

Data Protection Officer

Name: Ms. Priya Verma

Designation: DPO (DPDP Act 2023)

Email: dpo@asliform.in

Phone: +91-7011993433 (Ext. 103)

Hours: Mon-Fri, 10 AM – 5 PM IST

Customer Support

Email: support@asliform.in

Phone: +91-7011993433

WhatsApp: +91-7011993433

Available: 24/7 for urgent issues

Escalation Matrix & Timelines

Level 1: Customer Support

Response Time: Within 24 hours

Resolution Time: 48 hours

Contact: support@asliform.in / +91-7011993433

Level 2: Supervisor

Response Time: Within 12 hours

Resolution Time: 24 hours

Contact: supervisor@asliform.in

Level 3: Grievance Officer

Response Time: Within 48 hours

Resolution Time: 7 days (as per law)

Contact: grievance@asliform.in

Level 4: Management

Response Time: Within 72 hours

Resolution Time: 15 days

Contact: management@asliform.in

Level 5: External Forums

After Internal Exhaustion: If unresolved after 30 days

Consumer Forum: District/State/National Commission

Online Portal: consumerhelpline.gov.in

Helpline: 1800-11-4000 (National Consumer Helpline)

Legal Compliance Matrix

Law / Regulation	Compliance Status	Applicable Rights	Our Commitment
Consumer Protection Act, 2019	Full Compliance	Right to information, safety, choice, redressal	Transparent policies, 30-day resolution
Information Technology Act, 2000	Full Compliance	Data protection, cyber security	Secure platform, privacy protection
DPDP Act, 2023	Full Compliance	Data principal rights	Consent-based processing, DPO appointed
GST Act, 2017	GSTIN Compliant	Proper tax invoicing	GST invoices for all paid services
RBI Payment Guidelines	Full Compliance	Secure payments, refund timelines	PCI-DSS, auto-reversal for failures
E-Commerce Rules, 2020	Full Compliance	Transparent policies, grievance officer	All policies published, officer appointed
Legal Metrology Act, 2009	Applicable Compliance	Pre-packaged commodities rules	Clear pricing, no hidden charges
Copyright Act, 1957	Full Compliance	IP protection	Respect for third-party IP
Indian Contract Act, 1872	Full Compliance	Valid contracts	Fair terms, no unconscionable clauses

Dispute Resolution & Jurisdiction

Negotiation: First attempt to resolve through direct communication (15 days)
Mediation: If unresolved, mediation through mutually agreed mediator (30 days)
Arbitration: Single arbitrator appointed as per Arbitration & Conciliation Act, 1996
Consumer Forum: Appropriate consumer commission based on claim value
Jurisdiction: Courts in New Delhi, India shall have exclusive jurisdiction
Governing Law: Laws of India shall apply
Language: All proceedings in English or Hindi

11. Contact Information & Policy Updates

Reach Us Through Multiple Channels

Phone / WhatsApp

+91-7011993433

24/7 for urgent issues

Refunds: Press 1

Support: Press 2

Grievance: Press 3

Email Support

support@asliform.in

General inquiries (24 hr response)

refunds@asliform.in

Refund requests only

grievance@asliform.in

Complaints & escalations

Registered Office

ASLI FORM

38, Block – F, Uttam Nagar

New Delhi – 110059, India

Hours: Mon-Sat, 10 AM – 7 PM

Business Registration Details

Registration Type	Number / Details	Issuing Authority	Validity
Brand Name	ASLI FORM	Proprietorship	Perpetual
Parent Brand	Shudh Desi Taste	Proprietorship	Perpetual
GSTIN	07ASUPY8592K1ZA	GST Department, Govt. of India	Active
MSME (Udyam)	UDYAM-XX-XX-XXXXXXX	Ministry of MSME	Active
FSSAI License	13325998000807	Food Safety & Standards Authority	Valid till 2028
Website	https://asliform.in	Registered Domain	Active

Policy Updates & Version History

This Return, Refund & Cancellation Policy was last updated on July 12, 2026. ASLI FORM reserves the right to modify, amend, or update this Policy at any time without prior notice. Material changes will be communicated via:

Email notification to registered customers
Prominent notice on website homepage
Updated "Last Modified" date on this page

Continued use of our services after any changes constitutes your acceptance of the revised Policy.

Version: 1.0 | Effective Date: July 12, 2026 | Previous Version: N/A (First Release)

Severability Clause

If any provision of this Policy is held to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be severed from this Policy, and the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid while preserving its original intent.

Entire Agreement

This Policy, along with our Terms of Service, Privacy Policy, Disclaimer, and any other agreements expressly incorporated by reference, constitutes the entire agreement between you and ASLI FORM regarding the subject matter herein and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written.

Declaration & Acceptance

By accessing or using the services provided by ASLI FORM (https://asliform.in), you acknowledge that you have read, understood, and agree to be bound by this Return, Refund & Cancellation Policy in its entirety. You confirm that you are of legal age (18+ years) and have the capacity to enter into binding agreements under Indian law.

You further acknowledge that ASLI FORM is a facilitation platform powered by Shudh Desi Taste, and that we act as intermediaries between you and various government authorities, educational institutions, and third-party service providers. Our liability is limited to the professional services we directly provide and does not extend to decisions made by external entities.

This Policy has been drafted in compliance with all applicable Indian laws including but not limited to the Consumer Protection Act, 2019, Information Technology Act, 2000, DPDP Act, 2023, GST Act, 2017, RBI Payment Guidelines, and Consumer Protection (E-Commerce) Rules, 2020. We are committed to fair trade practices and customer protection.

Thank you for choosing ASLI FORM

Your trust is our greatest asset. We are committed to providing transparent, fair, and professional services.

100% Compliant Trusted Brand Fair Policies